Officejet Pro 8616 stuck on setup initializing

[mlachlan2909]

I might need to completely reset my printer, since it is stuck after resolving the printhead error.

Could you please send me a Manual how to reset this printer to original factory settings ?

 Kind Regards

Michael

[A_Gayathri]

Hi @mlachlan2909 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to reset your HP OfficeJet Pro 8616 e-All-in-One Printer to its original factory settings, you can follow these steps:

Resetting HP OfficeJet Pro 8616 Printer to Factory Settings

Turn On the Printer:

• Ensure the printer is turned on and is not in the middle of a print job.

Access the Printer’s Control Panel:

• On the printer’s control panel, touch the Setup icon (represented by a gear icon).

Navigate to Printer Maintenance:

• From the Setup menu, select Printer Maintenance or Tools (depending on the version of your printer's firmware).

Choose Restore Factory Defaults:

• Look for the option Restore Factory Defaults or Restore Default Settings and select it.
• Confirm the action if prompted.

Complete the Process:

• The printer will start the reset process. This may take a few minutes.
• Once completed, the printer will restart automatically.

Reconfigure the Printer:

• After the printer restarts, you will need to set it up again. Follow the on-screen instructions to connect to your Wi-Fi network and configure your printer settings.
• Manual Reference: For specific details or additional troubleshooting, refer to the HP OfficeJet Pro 8616 user manual 
• Firmware Updates: Ensure your printer’s firmware is up-to-date after resetting to avoid any new issues. Update the firmware on an HP printer

Refer to this document: HP Officejet Pro 8616 e-All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[mlachlan2909]

Hi gaya,

unfortunately this is not as easy as it should be.

Since my graphical display never comes up, I managed to reset the printer with the internal menu. Unfortunately it still comes up only with setting the date and time. The it comes back to the initializing setup... - screen and nothing more happens.

I left it running now for several hours...

Any other ideas ?

Kind regards

Michael

[mlachlan2909]

Hi again,

after using my flashlight to check the inside. I found a plastic strip laying on the bottom which has approximately the width of the printer about 5mm high and got on the left end a squared hole with a smiley next to it a + sign and a black dot. On the right hand side it got an arrowhead pointing upwards a + sign and then another squared hole.

Any idea now ?

Regards

Michael

[A_Gayathri]

Hi @mlachlan2909 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!