Officejet Pro 8620 Firmware downgrade from FDP1CN2022AR

[farhan_al1]

Hi

I wonder if you could help. I have been trying to downgrade my Officejet Pro 8620 from firmware FDP1CN2022AR to the one currently on your site (1910A)

However, whenever I try to do this I am unable to select the printer in order to downgrade the firmware. I'm guessing this is probably due to the fact that the current firmware available cannot downgrade the printer. 

Is there a way around this or do I have to use a different tool?

I have seen that others have been able to successfully downgrade their printers with help from  HP Support Agents.

I would be grateful for the same assistance 

Thanks in advance

[Rainbow23]

Hi @farhan_al1,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[DangerPenguin]

Can you please provide those instructions to me as well.  I'm currently dead in the water.

Thanks

[Gaby08]

Can you please provide those instructions to me as well.  

Thanks

[jjc-yahoo]

I have the same request and would like the process to downgrade my Offdicejet Pro 8620 firmware.

[Elohi_NR]

Hi @jjc-yahoo,

Welcome to the HP Support Community. 

I'd like to help!

Most recent hp printers do not allow firmware downgrade. They have built-in code that checks the version of the download and will not accept any firmware that is earlier than the current version. 

Are you able to copy documents?

How is the printer connected, USB or Wireless?

Any error when you try to print?

Meanwhile,  Power resetting the printer and then performing an automated/manual cleaning may resolve the issue. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do not press the power button)

4) Clean the ink cartridges, refer to step 4 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

Swipe the display to scroll to Tools, and then touch Tools.

9) Touch Clean Printhead, and then touch Continue. When prompted touch Clean Again or OK to continue the next level of cleaning. Repeat these steps for the third cleaning stage.

Let me know how it goes!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jjc-yahoo]

If you notice the top of this thread where "Rainbow23" from HP states:

"We need to provide the solution to this issue in a private message as this information cannot be shared on a public post."

That is the information I and everyone else here are looking for. The rest of the info you provided is not helpful.For reference, HP decided to "upgrade" the firmware AUTOMATICALLY on our printers which effectively disabled ALL of our compatible ink cartridges. That is not acceptable to us as end users!

[Elohi_NR]

Hi @jjc-yahoo,

Thank you for posting back. 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

To get the answer to this question, we have limited support boundaries in the support community as of now.
I would request you reach out to our support team. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[TM106]

Can you please provide me with the mentioned information concerning the firmware downgrade from FDP1CN2022AR?

Thanks in advance!

TM106

[Muelleder]

did you get a useful answer rom HP?