Officejet Pro 8710 looking for another driver that would work

[CCBigHouse]

The std HP print driver for the Officejet 8710 has a bug when printing an excel file with a string of text in one cell.  If the text in a cell is long when printing the 8710 prints that text over top of other cells thus you have print on top of each other.  HP helped me +/- a year ago to find an alternative generic print driver that worked to solve the issue.  The driver was accidently removed from my PC and I can't recall what they gave me. 

[Betty0610]

@CCBigHouse

Welcome to the HP Support Community.

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CCBigHouse]

Unfortunately reloading the HP 8710 printer software driver from HP or MS does not fix the issue.  When I called HP support a year ago the only fix was to use a generic HP printer driver, which worked great.  I replaced my HP laptop that had the generic printer driver and forgot to copy the driver that worked.  I'm an HPE employee.

[Dragon-Fur]

@CCBigHouse 

Apologies for jumping in unannounced.

Guessing...

The "alternative" might have been the driver for the OfficeJet Pro 8500

Look for that printer series when you peruse the "Add a Printer" Windows Drivers list.

NOTE:

You will need to click the "Windows Updates" button and wait for a while for the printer list to update / populate.

For those reading - Windows 10 print drivers can be added for some models.

Add a Printer – The Printer I want isn’t listed

HP Document:  HP Printers - Installing and Using the Windows Built-in Print Driver

Settings > Devices > Printers & Scanners

IF checked, remove check from "Let Windows manage my default printer"

Use Add-a-Printer to add the printer and windows drivers for the device.

Control Panel > icon view > Devices and Printers > Add a Printer (top ribbon)

Click The printer that I want isn’t listed

Click Add a Local or Network Printer with manual settings

Click Next

Choose Printer Port

1. Select Use an existing port 
2. Select first LPT port in list or for USB select (if available in list) USB port

Install the Printer

1. Left column:  HP
2. Right column: Scroll, search, select (click) printer

If Printer is not found in list:

1. Click Windows Updates
2. Wait several minutes for list to update
3. Left column:  HP
4. Right column:  Scroll, search, select printer

NOTE:  Look for series and not individual models.  Not sure? Scan slowly through the right column list.

(Repeat if Necessary) Choose Printer Port

1. Select Use an existing port 
2. Select first LPT port in list or for USB select (if available in list) USB port

Click Yes to “…allow this app to make changes to your device” (UAC)

Optional: Type a printer Name or use the default

Next > Wait for printer software to install …

Next >

Click Share this printer so that others on your network can find and use it

Optional:  Fill in information for printer location and a comment

Optional:  Click Set as the default printer

Optional:  Click to Print a test page > Finish

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