Officejet Pro 8720 setup not working

[Simon1965]

Hello

Howcan I finish my set up. I lost few days and try everything I new but I can't finish set up. There is allways this pop up window where I must register my product. I fill it again and again but everytime is same on the end. I click finish registration and there is this message

HP registration service unavailable.

This service is temporarily unavailable. We appologize for the inconvenience.Please try later.

And when I close this window set up didn't finish.

This is really frustrating and I don't know what to do.

Any suggestion. Please.

Simon

[DavidSMP · Accepted solution]

Hi @Simon1965,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with registering and using the printer. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try with a different browser like Google Chrome or Firefox?
• Did you reset the current Browser and check if it works?

For now, please try these steps:

• Try to register the printer using a different browser like Chrome or Firefox.
• Reset the existing browser and check if it gets resolved.
• Try to close the registration popup and continue and check if it can be closed.

If the issue continues, then first uninstall and reinstall the printer at the root level by following these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2CzCzG4 and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix it for you.

Now to register the product, please contact hp phone support and they will assist you to get it done.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Simon1965]

Thank you DavidSMP for this support and help. If I'm honest I don't know how exactly I made it but it is OK now.

I have windows 10 pro 64-bit. First I try to uninstall and delete everything from HP 🙂 Then restart computer and use Microasfot Edge browser. First I did everything with Chrome.

And here is beauty 🙂 I still had pop up window which when I close it tell that setup is not finish. Then I restart comp and ...it is OK 🙂

Now I use Chrome again and I have printer installed on comp. I just hope this will last 🙂

Thank you again.

[DavidSMP]

Hi @Simon1965,

I read your quick response. I was away and could not reply immediately. I am glad that you made it using the Chrome browser. Great effort and  I am also glad that my steps helped you. 

Now You've displayed tremendous patience, great attitude and terrific troubleshooting skills to resolve the issue. Kudos to you for that. 🙂 I am glad that you have the printer installed on the computer. 

Trust me I've done everything here to assist you in keeping your best interest in mind. It has been an absolute privilege to share this platform with you and terrific to work with you. I honestly hope the product works great and stays healthy for a long time.

If this helps, to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers!