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Locked

‎01-24-2024 12:44 PM

HP Recommended
Operating System: Microsoft Windows 11

HP Officejet Pro 9025 - TH09C760WY - I'm trying to update the drivers - I downloaded the package HPEasyStart-13.4.8-OJP9020_49_10_4644_2_Webpack and it starts running - I'm now stuck at a popup screen stating "The password you entered was incorrect. To protect your security, the sign in session has been locked. Please try again later."  When I click on OK button, I am then asked to "sign in to the HP OfficeJet Pro 9020 series - no clue what's expected here as I'm not aware of ever setting a "password" to access this printer

 

I would greatly appreciate guidance on how to update my drivers, please           thanks you           Jamie

Category:
1 REPLY 1

‎01-24-2024 12:57 PM

HP Recommended

guess I was finally able to fix my own problem when I "found" the following:  HPEasyStart_16_3_6

 

this installed as expected and now I can scan again - problem resolved - no clue what the original issue was but I'm past it now so, never mind

 

Jamie

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