Officejet Pro8710 will not copy or scan. Prints from computer just fine. I've tried software update

[JT8753]

My HP Officejet 8710 stopped copying and scanning. Works fine printing from computer (wireless).

[Hawks_Eye]

Hi @JT8753 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP OfficeJet Pro 8710 is experiencing issues with copying and scanning, even though printing works fine. Here are some steps to troubleshoot and resolve the problem:

1. Check Scanner Connections

• Ensure the printer is properly connected to your network or computer.
• For network connections, verify that the Wi-Fi or wired network is functioning correctly.

2. Update Drivers and Firmware

• Visit the HP Support page for your printer model and download the latest drivers and firmware updates.
• Install the updates and restart your printer.

3. Restart Printer and Computer

• Sometimes, simply restarting your printer and computer can resolve connectivity issues.

4.  Use HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 
  When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
  Link: https://support.hp.com/in-en/help/printscandoctor

5. Check Scanner Settings

• Ensure the scanner settings on your computer or scanning software are correct.
• Open the scanning software and verify settings such as file type, resolution, and destination.

6. Inspect Scanner Hardware

• Open the scanner lid and check for any obstructions or debris on the scanner glass or feed mechanism.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye