Officejet Setup lacks many options

[dickey38]

I have a new windows 10 computer (Lenovo IdeaCentre A540)  and an HP Officejet Pro 8610 printer (which I have had for several years).  From the new PC I setup the printer using Windows Settings>Printers and Scanners.  It found my HP printer, I clicked “Manage” > “Printer preferences” which opened the “HP Officejet Pro 8610 Printer Preferences” window.  Here I find only two media options: “plain paper”, “glossy paper”. 

On my old PC, which still runs, the same process gives me many media options (including card stock) plus a “Printing Shortcut” tab with various options.  How can I get these additional printer setup options on my new PC?

Appreciate any help. Thanks.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8610-e-all-in-one-printe...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

[MarcusC]

Hey @dickey38 

yeah that user is already banned, was a scam 😞


As for scammers in the community:



Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”.



Only call numbers from people who have a HP badge on their profile page.



If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community.



Thank you!

@greenturtle 

Thanks for always helping out !

Kind regards,



MarcusC