Officejet pro 9010E scan to email settings

[joanne1505]

I have had this printer for over a week now and i cannot  get the setting correct to scan to email. i have tried every version of server/port/email address etc but nothing works. i get different messages when i change the settings in EWS. this is a home printer and all i want it to be able to do is scan to an email. can anyone tell me what i need to put in the fields. To and from are always ghosted have no idea why. EWS copy to email is checked so i must be doing something wrong with this.

[Dragon-Fur]

@joanne1505 

A couple of the images might not show up in public view due to including private information.

Experts and Agents can view blocked images.

That said, there are a couple of places to edit / adjust / check:

Use Port 587 (or even 465) as opposed to 25.

and

Most email providers require 2-step verification when interacting with third party software.

Scan-to-Email qualifies as "third party software".

The solution is to enable 2-Step verification / sign-in in your email account > Go to your email security > Enable 2-Step verification AND to create an App Password.

When you create the App Password, make a note of it --

When you create your Scan to Email profile, enter the App Password in place of your regular email password.

This printer:

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Settings / Scan to Email Setup

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password in case you need to re-enter it.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

Sample - EWS - Scan to Email - SMTP - Profile

EWS_9025_Scan-to-Email_Setup_5

References / Resources

HP Printer Home Page - References and Resources

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