Officejet pro 9015e will not install with HP Smart

[bagard49]

I have a new computer that I am trying to install the Officejet pro 9015e printer on a windows 10 64-bit machine. I open the HP Smart application to install the driver. This is the only method I can find to install the software and driver. The "Welcome to HP Smart" screen just sits and spins and never lets me continue to start the install. 

I am not able to find the web page that will let me download the full product software and drivers for this printer. The website only shows me the HP Smart program to install the printer and software. Please help me.

[Dragon-Fur · Accepted solution]

@bagard49 

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Normally, I'd think installing using HP Smart would work - the printer supports this.

That said, you can install the Full Feature Software and then go back to see if HP Smart will cooperate.

Try / Consider:

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

If using USB cable between the printer and the computer, disconnect the cable.

https://support.hp.com/us-en/drivers 

• Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

After the software is installed, Restart the computer and log in.

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

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HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application with your HP Account
  

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4

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For Mobile (does not work with USB)

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015e All-in-One Printer 

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Question Resolved / Answered, Click "Accept as Solution" .