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Locked

‎07-05-2021 01:59 PM - last edited on ‎07-14-2021 04:54 PM by Retired

HP Recommended
Product: Officejet7612
Operating System: Microsoft Windows 10 (64-bit)

Hello, when I was using the printer I found that it could no longer connect to my wireless Internet and I have tried ALL METHODS MENTIONED ON THIS FORUM to fix it but I still failed.  

Under wireless settings "Restore Network Defaults" is greyed out with a lock icon next to it. The same as "Wireless", "Wireless Setup Wizard", and "Wi-Fi Protected Setup". I can't get the settings UN-greyed. And I actually did a factory reset of the printer before I ever posted my request for help! Somehow a whole slew of settings on my printer got locked out and I have no idea how or why. The factory reset did not fix my issue.

Could you give me any help?

By the way, according to the previous answers, I think it is a high possibility that a "semi hard reset" can solve my problem.

Category:
1 REPLY 1

‎07-11-2021 07:10 AM

HP Recommended

@sjdha54321

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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