OfficejetPro 8710 driver won't install

[jb8849]

I have the problem.  The registry link didn't do anything.  The Windows directory doesn't appear when you run the command.  How do I fix this issue?  I have been working on it for weeks and this is extremely frustrating.  

[MKazi]

@jb8849

Thank you for posting on HP Forums, MKazi is at your service. 

I understand that you're unable to install the drivers for your HP OfficeJet Pro 8710 All-in-One Printer. You have been fabulous to work with considering your superb technical skills and valuable patience. Kudos to you for that. 

I would like to know the following information to assist you better:

• Are you attempted to install the drivers form the disk and also from the HP website?
• Are you the administrator of the computer?
• Is the printer connected via USB or wirelessly?
• What version of Windows are you using?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
•  If the issue persists, also try clean installing the printer drivers. Here are the steps:
•  First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• You may download and install the printer drivers from this link: https://hp.care/2IwPGeh
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

NOTE: Do not plug the USB cable from the printer to the computer initially. You may first begin the installation and during the course of the installation it will prompt to connect the printer. And that is when the printer needs to be connected via USB to the computer and continue with the installation.

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know the outcome.

Good luck! 🙂