Offline

[MeMarian]

My phone registers that the printer is offline

I can't get it to wake up

[Riddle_Decipher]

@MeMarian I see that you are facing Printer Offline issues intermittently, this could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

 You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

Which app are you using to print? Did you check the HP Smart App: click here for details,

Check if it works on a Windows based device, if not, try the below steps:

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8 - Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps!

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead

[mchobbles2]

Actually Riddle for that issue I finally figured out my phone was not on WiFi

HOWEVER, the bigger issue is that my computer will no longer connect with my printer

It's an older windows 7 and when I install the drivers it says one conflicts with an existing driver

I have installed/deleted and reinstalled several times and I can't figure out how to clear this

So now I can't use the scanner

Can you help me add it back to my computer OR scan to my phone?

[Betty0610]

@mchobbles2

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂