Old HP Officejet Pro 6830 Printer New HP Laptop

[ThereseQ]

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Got a new HP laptop 6 months ago. Printed ok on Old HP 6830 Printer but now it will not print all of a sudden. HP says my printer is obsolete and will not support it and tried to sell me a new one.

[Raj_05]

Hi @ThereseQ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the trouble you're experiencing with your HP printer. It can be frustrating when a device suddenly stops working properly. I can offer you some general troubleshooting steps to try and resolve the problem.

• Check connections: Ensure that the printer is properly connected to your laptop. Verify the USB or network cables are securely plugged in.
• Restart devices: Restart both your laptop and the printer. Sometimes a simple restart can resolve temporary glitches.
• Update printer drivers: Visit the official HP website and search for the latest drivers for your printer model. Download and install any available updates, as they can often address compatibility issues.
• Check printer settings: Make sure your printer is set as the default printing device on your laptop. Additionally, check the printer settings for any potential issues or error messages.
• Run printer troubleshooter: Most operating systems have built-in printer troubleshooters. Access the settings or control panel on your laptop, find the troubleshooting section, and run the printer troubleshooter.
• Test with another device: If possible, try connecting the printer to another computer or laptop to see if it works correctly. This can help determine if the issue lies with your laptop or the printer itself.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[ThereseQ]

I’ve tried everything you suggested. The old printer worked with the new laptop at first, but not now. I keep getting an error message saying that there is a paper jam when there isn’t and now the ink cartridge carrier is stuck Too many problems. 

[Raj_05]

Hi @ThereseQ,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support