Old version firmware download for M28fdw

[Martin3991]

Blocking cartridge because of firmware, I want a downgraded firmware 2020060 or 2022411

[Deep_World]

Hi  @Martin3991 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I  understand how  it can be when a firmware update suddenly blocks your cartridges. 

Could you kindly confirm the exact printer model? 

To better understand the issue, Kindly confirm the below details ;

Are you seeing an error message like “Cartridge blocked by firmware” on the printer display or in HP Smart?

Did this start immediately after a firmware update, or was the printer working normally for some time before the error appeared?

Are you using HP original cartridges or third‑party ones?
 

Below are a few steps you can try :

1. Check cartridge compatibility: Ensure the cartridge model matches the printer’s supported list.
2. Reinstall cartridges: Remove, clean contacts with a lint‑free cloth, and reseat firmly.

If you can share the exact model and current firmware version showing on the printer, I’ll guide you step‑by‑step on whether a rollback to 2020060 or 2022411 is possible.

I hope this helps.