Older Cartridge Error From Brand New HP 5255

[Robat]

Bought brand new HP 5255 (not bought from HP) and when I try to set up with the ink cartridges included I get an older cartridge error saying they will not work with the printer. I didn't expect something like this with a new printer. Is there a way to fix or should I try to return the printer to the online website? Thank you

[ShlomiL]

Hi,

Does the error refer to the Black or Tri-Color Cartridge? a circle indicates the black, 3 dots the color one.

Could you please include a picture of the affected ink cartridge label?

Cheers,

Shlomi

[Robat]

Hello. It shows 3 dots. See attached for the picture. Thank your for your help.

[ShlomiL]

Hi,

Please make sure the latest firmware is installed for your printer and check fr any difference:

https://support.hp.com/bg-en/document/c02919168

If the same persists, could you please take a picture of the warranty end date listed on the cartridge itself?

Shlomi

Shlomi

[Robat]

Hi,

The printer stops at the cartridge error and won't allow anything else to be done, so I can't get to the firmware.

The cartridge shows expiration as 10/20/2018. This is what came in the box with my new printer purchase.

Thank you

[ShlomiL]

I suggest contacting the retailer, as this is an older generation cartridge indeed.

From the HP Factory, this is impossible to have a printer manufactured after May 2018 with a cartridge manufactured much time prior to the printer:

https://support.hp.com/us-en/document/c05949801

Shlomi