Older printer requires software update, no drivers available on HP website - please help

[9823771help]

Hi all, 

   First post and reaching out here in frustration. My printer, which had been working fine, suddenly began displaying an error message every time I tried to print stating that new software needed to be installed. Upon searching said drivers to fix the problem, I have turned up absolutely nothing. Have attempted to use HP easy start, which identifies my printer, but cannot find any driver software. Online, the only software available is a 10 mb patch to the current software, which does nothing to solve the problem. All older drivers are incompatible with my current version of OSx. Have attempted to reach out to HP via phone and chat support and because my printer is out of warranty I cannot speak to a real person about this.

Printer definitely still works (can print out network reports etc.) - if it turns out that this perfectly functioning printer cannot be used by my computer anymore due to poor technical support for older products I think this will be the last time I buy an HP product.

Any help would be greatly appreciated! Thank you.

Mark

[ShlomiL]

Hi,

First, follow below steps to uninstall any existing drivers:

https://support.hp.com/us-en/document/c06960563

Next, download and install below drivers for your printer:

https://support.apple.com/kb/DL1888?locale=en_US

Once completing the installation, open System Preferences > Printers & Scanners and click the plus sign, then select your printer. Be sure to select the printer model within the Use drop-down menu and press Add, then try printing.

Shlomi