On the 8133 printer, the delete key is inactive. Letters and numbers cannot be deleted during setup.

[NisAue]

On the 8133 printer, the delete key is inactive. Letters and numbers cannot be deleted during setup.

[Max3Aj]

@NisAue, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

If the delete key is inactive during setup on your HP OfficeJet Pro 8133, this is typically due to a temporary UI glitch or input field limitation in the printer's touchscreen interface. Here's how you can resolve it:

Restart the Printer:

• Power off the printer completely.
• Unplug the power cord from the wall and printer.
• Wait for 60 seconds, then plug it back in and power it on.
• Try entering the setup information again.

Clear the Input Field:

• If the delete key doesn’t work, try tapping the input field again to re-focus it.
• Use the Cancel (X) button to exit the current screen and re-enter the setup menu.

Reset the Printer UI:

• On the printer control panel, go to: Home > Settings > Printer Maintenance > Restore Factory Defaults
• This will reset the UI and may restore full keyboard functionality.
• Note: This will erase any saved settings, so reconfiguration will be needed.

Update Printer Firmware:

• Outdated firmware can cause UI bugs. To update:
  • Visit the HP OfficeJet Pro 8133 support page.
  • Download and install the latest firmware for your printer.
  • Follow the on-screen instructions to complete the update.

Use HP Smart App for Setup(Recommended):

• Download the HP Smart app on your smartphone or PC.
• Use it to complete the setup, including entering Wi-Fi credentials and preferences.
• This bypasses the touchscreen keyboard entirely and is often more reliable.

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support