One of my computers won't print, the others are fine - I have tried everything :(

[beryl1972]

My desktop computer suddenly stopped being able to print sending error messges. I have tried everything I could to fix through the HP Smart App, HP Troubleshooter, Print & Scan Doctor. Unistalled printer, reinstalled with HP Easy start printer start up software (full software). Test pages confirm wifi connection is fine. HP smart app shows a green tick but when I add the printer it shows as no driver available. My other laptops work fine. 

There was a real problem when I first set up the printer last year which took ages to fix so maybe for some reason the same has happened? This was the reference - HP Support 5029757135 CRM:0040489000200 (hpservicesupport_emea@hp.com)

Any help would be gratefully received - I am pulling my hair out. 

Thanks

🙂

ps:

Looking through the community I also tried the following that was suggested for a similar problem but it didn't help

Step 1: Check Print Spooler:

1. Open your Start screen by selecting the Windows button on the bottom left-hand side of your computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
2. In the Start screen type Run
3. Click on Run to launch the Run dialogue box
4. In the Run box type services.msc and select OK
5. When the Services window opens scroll down until you see Print Spooler
6. Click on Print Spooler once just to highlight it
7. If you see Start in the top left-hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
8. If you see Stop or Restart in the top left-hand corner then this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
9. Minimize this window as we will  need to come back here 

Step 2: Check Spooler Folder: 

1. Reopen your Start screen
2. Type Computer. Click on Computer (or This PC) when it populates as a result
3. In the Computer, window select your C Drive
4. Click on Windows
5. Click System32
6. Click Spool
7. Click PRINTERS. You may get a permissions warning, just Continue past this.
8. The PRINTERS folder should be empty. If there are any files in here they are corrupted print jobs. Right-click on anything in this folder and 'delete' the files.
9. Close the PRINTERS folder

Step 3: Start Spooler and Check Dependencies:

1. Reopen the Services window we previously minimized

2. Click on Print Spooler again to highlight it

3. Click on Start in the top left corner

4. If you get an error message please take note of it

5. If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left

6. Next, double left click on Print Spooler. A Print Spooler Properties window will now open. Click on the Log On tab at the top. Can you please make sure this is set to Local System Account and make sure the box is checked to 'Allow Service to Interact with Desktop'.

7. Next, click on the 'Dependencies' tab. Please check what Dependencies are listed. I will need to know this should the issue persist once you complete the steps I'm providing in this post.

8. Click Apply and OK for any changes you may have made under the Log On tab. Close the Services window.

Now try accessing the Devices and Printers and try deleting the printer.

And then install the printer drivers and try printing.

[Betty0610 · Accepted solution]

@beryl1972

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

If the issue persists, create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[beryl1972]

Thank you so much. Seems like I needed to add a new port! Very strange, although I do remember this happening when I first got the printer and it baffled the HP support then as well. Now I know what to do myself so thank you Betty0610 🙂

[Jay_G24]

I am glad the issue i resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!