One or more cartridges are missing or damaged

[SV2018]

Printer Error Message

Cartridge Problem: One of more cartridges are missing or damaged. Until cartridges are replaced make sure the printer is turned on to avoid

I have tried replacing the cartridges and restarting the printer with no luck. This error occured while I was printing succesfully for months. The printer is 3 months old. Please assist. Thanks 

[DavidSMP]

@SV2018,

Good day. A warm welcome to the HP support forums. I have reviewed the case and will be delighted to assist you. Brilliant description of the issue and great diagnosis done as well.

• Was there a recent power outage or surge before this occurred?

This looks like a hardware issue with the printer. Let's try these steps:

Perform all the prescribed steps from this link: https://support.hp.com/si-en/document/ish_1740122-1449154-16 (HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays)

• Step 1: Use genuine HP ink cartridges
• Step 2: Reset the printer
• Step 3: Remove the ink cartridges
• Step 4: Clean the ink cartridge vents and contacts
• Step 5: Update the printer firmware

This should fix the issue if the printer is healthy. If the issue continues, and as you've tried multiple cartridges the printer is faulty and needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush. 

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[HelpMePlease124]

I am getting the same error message on my 6968 Office Jet Pro Printer. Do I have to have an ink cartilage in color and black before it prints? I only want to print in black ink only not color. How Can i bypass the printer waiting for the color ink ?

[pissedperson]

HP wont respond they know they r crooks n want u to buy colored ink u dont need and throw out good expired ink ruining earth **bleep** them

[Jeet_singh]

@HelpMePlease124,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are in need of support. I'll be glad to help you out, however, for an accurate solution I will need more details:

Are you indicating that you want to use the printer with single ink cartridge(Black only).

Have you checked the ink levels on the printer? If anyone of the ink level is low you will get this error message.

Have you tried to replace the low ink on the printer and check if that helps.

Have you tried to follow any troubleshooting steps before posting this on HP Support Forums.

HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing. so there is no way to bypass this error message, If one or more cartridges are low on ink, then you would get this error message until you replace the ink cartridges.

If you wish to use the printer with single ink, unfortunately this printer does not support this. You need to have all the ink cartridges working.

In the meantime, you can try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Alternatively, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet Pro 6900 Printers - Ink Cartridge Errors

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.