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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Onedrive in HP Smart App IOS

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12-03-2024 10:00 AM
There is no option to add OneDrive in HP Smart App, is there? I see that you can add an account under "Other". Can I do this and if so, which server URL etc. do I have to enter? Microsoft OneDrive Support refers to HP Support...
12-04-2024 08:39 AM
Welcome to the HP English Community --
Save OneDrive is a Save to Cloud option in HP Smart Shortcuts --
For example,
Create an HP Smart task in Shortcuts to save the content to your signed-in OneDrive account sub-folder.
Next,
After the shortcut is created,
Scan the content, optionally edit, "Done", and next option "Shortcuts"
Select the shortcut you created for this purpose and "click" on the shortcut to run the shortcut instructions.
For additional help, check the HP Smart main menu Tile "Help & Support"
Sample - HP Smart - Shortcut - Save to Cloud Storage - OneDrive
HP_Smart_Shortcuts_Cloud_Save_PDF_6
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
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12-07-2024 02:36 AM - edited 12-07-2024 02:37 AM
Thanks very much @Dragon-Flur. Now I have a microsoft problem…
It always selects my business account for the two-step verification. And I can't switch. I might have to log out my business account from my mobile phone.
But your help only solves saving to OneDrive. How can I select OneDrive as the source for printing?
Yes, I could simply go to the OneDrive app and send the print job to the printer from there. But then it does that, but unfortunately it never prints. Unless I do it this way from the PC.
And the problem is common to all IOS Iphones in the family.
12-07-2024 09:44 AM
You are welcome.
OK - solved. Good.
Next,
I am not sure that the app can differentiate what you want enough to allow it to disregard the main account to which the application is connected. From your description, I am guessing that the account signed in is also the managing account for the application.
Too, some printers and networks are more capable than others.
Shortcuts bypass some of the settings normally adjusted manually.
Tasks can be combined in one Shortcut or separated.
Perhaps...
Open the app, go to OneDrive, open the file you want to print, then invoke a Shortcut (you have created) to print the file to the selected printer.
Will printing through the Shortcut work for what you are trying to do?
I don't know -- I cannot test the setup adequately to answer the question.
Too, I am guessing we don't have the same printer or network setup.
Finally, there are invisible ties between the apps --
For example,
Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
AND
The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network. For example, if you want to use the app on your home network, your device (phone) must be connected to that network as must be the printer.
Examples - HP Smart Shortcuts - Based on an OfficeJet Pro 9135e and connected to a home network
HP_Smart_Shortcuts_Create-Edit-Execute_3
HP_Smart_Shortcuts_Print_Duplex_2
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"