Only scans blank page

[MiltonMurph]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Only scans blank page - HP Support Community - 8531429

Reply:

Same issue. OfficeJet Pro 8740 and Mac Ventura. 
Scan from printer to computer creates blank page.

Has anyone found a solution?  Sounds like a Ventura problem. 

[sandytechy20]

@MiltonMurph

Welcome to the HP support community.

Which application are you using to scan?

Did you make a copy and check if that prints fine?

[MiltonMurph]

I was finally able to update the drivers yesterday and I was then able to scan directly from the printer to my computer.  

Thanks for asking. 

I still got the message below.  The document printed successfully so "no harm, no foul."  I will have to see if this is a problem with actual printing.

[sandytechy20 · Accepted solution]

@MiltonMurph

Download and install the HP Smart app

Here is the link:- Click here

Update the Mac

1. From the Apple menu  in the corner of your screen:
   • Choose System Settings. Then click General in the sidebar and Software Update on the right.
   • Or choose System Preferences. Then click Software Update.

Update the printer firmware 

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.