Ordered print all in and it took the money out of my account, but showed an error page

[Danyealle]

Ordered printer all in and it took the money out  put chucked up an error page saying to start over

[zoey7886]

@Danyealle, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Online pusrchase issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you are experiencing an issue with an online purchase of an HP printer. Here are a few steps you can follow to resolve this issue:

Check Your Email: Look for any purchase confirmation emails from HP. Sometimes, even if an error occurs on the website, the purchase can still go through and you will receive a confirmation email.

Verify Transaction: Check your bank or payment account to verify the transaction. If the payment has been processed, HP support can help you trace the order with the transaction details.

Also, please provide me with the order number (if available) and any screenshots or error messages you encountered via private message only.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Danyealle]

I've verified the money is out.  There's been no refund.

There's no email, no confirmation, no nothing. 

As close as I can recall is it told me something went wrong and to start over.  That's all.

[zoey7886]

@Danyealle, Welcome to the HP Support Community! 

We're here to help you tackle that online purchase issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[Danyealle]

That's fine.  I can do that

[Danyealle]

Not seeing a blue envelope

[Danyealle]

this is all I'm seeing