Output Tray on OfficeJet Pro 9020e

[PeppyLepue]

Has the issue been resolved for the output tray extender on the OfficeJet Pro 9020e? Printing multiple pages results in paper falling on the floor as the output tray won't come out far enough to capture them. I read where other people were complaining about this same issue. However, I did not see any resolution to this problem. You'd think a printer of this price would have an easy solution.

[Dragon-Fur]

@PeppyLepue 

Welcome to the HP English Community --

This model is discontinued -- it is doubtful any new parts - trays or otherwise - will be made available for the printer.

Assuming the tray and extender are working as designed, the ultimate solution likely lies with replacing the printer with a model / brand that includes the type of tray mechanics you need.

 User Guide - HP OfficeJet Pro 9020e series

Page 2

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9020e All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"