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Locked

‎02-06-2021 11:22 PM

HP Recommended
Product: P1102W
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install the driver for the P1102W on Windows 10 Pro 64-bit.

 

The driver for this printer is not included in  Windows 10 (I have had it present all available drivers and under the HP laserjet family this one is not listed even though it is relatively new).

 

I downloaded the 64-bit Windows 10 driver from the HP site.

When I run the driver install .exe, it goes through the extraction process, completes, then the small counterclockwise spinning circle (Windows wait type) appears for a few seconds and then stops. No error messages and no driver is installed. I have tried this on another Windows 10 machine and the same thing happens on it. Both Windows 10 systems have all the latest updates installed.

 

I have tried this multiple times and the same thing occurs. Not sure if this is a Windows 10 issue or a HP drivers install issue.

 

Any assistance is greatly appreciated.

Thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2021 10:09 AM

HP Recommended

***** RESOLVED *****

The issue is that when the drivers executable runs and fails to complete is that it does not auto run the HPSetup.exe. You have to go to the directory that the extracted files were placed in (root) and then run it manually to install the drivers.

View solution in original post

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1 REPLY 1

‎02-07-2021 10:09 AM

HP Recommended

***** RESOLVED *****

The issue is that when the drivers executable runs and fails to complete is that it does not auto run the HPSetup.exe. You have to go to the directory that the extracted files were placed in (root) and then run it manually to install the drivers.

Was this reply helpful? Yes No
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