• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-07-2024 03:22 AM

HP Recommended
Product: HP Color LaserJet 9500hdn Printer
Operating System: Microsoft Windows 7 (64-bit)

The error is

PCL XL error

Kernel

IllegalOperatorSequence

SetNeutralAxis

3

I'm running Win 7 64bit on a Dell laptop connected over the network to a HP 9500hdn printer.

The driver is the same as that on a Win11 laptop and is PCL6.

The Win 7 laptop will print on A4 okay but not on A3

The win 11 laptop will print on both A4 and A3

I've tried different drivers, PCL5 and PS with no success. In fact it won't print at all from some of these or they get stuck in the print queue. I've also tried a USB connection without success.

I've stopped and started the spooler in services again without success.

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.