PDF files will not print

[karasmom]

I am having a lot of problems with pdf files.  I am running Mojave 10.14.6 and have a Color Laser Jet Pro M252dw.  Word documents print fine.  When I try to print a pdf file, it will either take forever to print, sometimes disappear from the print queue altogether, or print one page and then pause for sometimes an hour before resuming.  I've gone through the virtual assistance's steps.  I've uninstalled and reinstalled the printer, updated driver, disconnected the power for a bit, restarted my computer.  Nothing is working.  Can someone please offer some suggestions?  Thank you so much

[Kumar0307]

Hi @karasmom

Welcome to the HP Support Community. I'd be happy to assist you.

As you are able to print other documents fine apart from PDF files, this seems like an application-specific issue.

Are you using Adobe reader or the Preview app to print PDF files?

Let us try these steps:

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Check for updates on the Adobe reader app 

Click here to know how.

Try printing the PDF file as an image

Refer to this document.

Use the preview app to print the PDF files. Click here to know how.

Hope this helps! Keep me posted. 

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