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‎08-28-2020 08:27 PM

HP Recommended
Product: HP CM1415fnw
Operating System: macOS 10.15 Catalina

The printer consistently crashes when printing PDF files from either Adobe Reader or PDFelement. I've rebooted, removed the printer and re-added it, updated available drivers from website, but to no avail. It just won't print a PDF. This is getting ridiculous. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2020 09:20 PM

HP Recommended

What firmware revision is installed on your printer. These types of crashing errors with Adobe files is not uncommon if the firmware is not kept up to date.  The most recent firmware is 20140616, which is very old. Dealing with printers that have reached EOSL (end of support life, device is over ten years old now based on original release date) can be a challenge if software vendors make big changes to their programs and they just are not compatible anymore. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎08-28-2020 09:20 PM

HP Recommended

What firmware revision is installed on your printer. These types of crashing errors with Adobe files is not uncommon if the firmware is not kept up to date.  The most recent firmware is 20140616, which is very old. Dealing with printers that have reached EOSL (end of support life, device is over ten years old now based on original release date) can be a challenge if software vendors make big changes to their programs and they just are not compatible anymore. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-28-2020 10:06 PM

HP Recommended

20111215. 

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‎08-28-2020 10:58 PM

HP Recommended

Just updated the firmware. What a convoluted process. The firmware file on HP website is an .exe program. After update, the PDF will print from Adobe Reader, but still won't from PDFelement. 

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‎08-28-2020 11:57 PM

HP Recommended

Hi.

Try Printing as an Image from PDF Elements and check if you may see any difference then:

https://pdf.wondershare.com/pdf-software-comparison/print-pdf-as-image-with-adobe-acrobat.html

 

Shlomi



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