PHOTOSMART SCAN SOFTWARE IS FLAGGED AS MALWARE BY MALWAREBYTES

[gidmunster]

An anti-malware detector called malwarebytes anti-exploit warns whenever i try to scan a document with the software from THE Photosmart 6520 printer.

It says Exploit payload process blocked

Details:

stem32\cmd.exe \C copy \Y C:\ProgramData\HP\HP Photosmart 6520 series\HPUDC\HP Photosmart 6520 series (Network)\UDC_device.json C:\ProgramData\HP\HP Photosmart 6520 series\HPUDC\HP Photosmart 6520 series (Network)\UDC_

mshta

Application Behavior Protection

I have no way to communicate this directly with support (warranty expired), so if anyone has ideas on this forum, let me know

[Riddle_Decipher · Accepted solution]

@gidmunster

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the Photosmart scan software is flagged by an anti-malware program,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Do you have the latest version of the anti-malware program?

Did you know that such issues are normally referred to the anti-malware program manufacturer? (As they've blocked the HP software and have to provide an answer/information about the same).

Have you looked for similar responses on the internet as they seem to be working on a fix in one of their websites as it's a known issue?

While you respond to that, I need to inform you that HP doesn't recommend using unknown anti-malware detectors as some of them could be fake,

I suggest using genuine Anti-malware programs such as Norton, Mcafee or the windows defender (free) from Microsoft.

Please refer to this website for more details: Click here

(The above link is 3rd party and is not owned by HP, I've posted this only so that i may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,