PRINTER GOES OFFLINE

[JamesB52]

mY PRINTER KEEEPS GOING OFFLINE, AND i HAVE DONE EVERYTHING AS INSTRUCTED TO FIX IT, EVEN CALLED TECH SUPPORT  SERVERAL TIMES, AND STILLL NOT WORKING. i WONDER IF I WAS TO HOOK IT TO MY LAPTOP WITH A PRINTER CABLE, IT WOYLD BE RESOLVED?

[Jeet_singh · Accepted solution]

Hi @JamesB52,

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

I see that you are having a trouble where the printer is showing offline. Try the steps below to fix the issue.

• First, assign a manual IP to your printer by obtaining the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Now we need to reinstall the printer. Try the steps blow:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Click on the link: http://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/OJ4650_72.exe and install the full feature software.
• In the connection window, choose “wireless” and follow the onscreen instructions to complete the setup.

Let me know if that helps or if you need further assistance.

Cheers

[MT-8]

Hello,

You could also try below steps:

In case you’re using Windows 10, it’s worth checking for the latest Microsoft update. there is an update to improve the discoverability of printers when they resume from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections

https://support.microsoft.com/en-us/kb/3147458

If you have Windows 10 or 8, download a special version of HP Printer and Scan Doctor that was made specifically for helping with printer offline problems. Skip to the next step if your computer does not have Windows 8 or 10.

1. Download the HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Click Fix Printing.
5. If the printer continues to go offline, continue to the next step.

Step 2: Set the default printer and unpause printing

The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use.

Video of checking the printer status in Devices and Printers

A status message of offline or printer offline displays on the computer, and the printer does not print.

1. Turn the printer off and on, and then make sure it is in a ready state.
2. Search Windows for devices, and then click Devices and Printers in the list of results.
3. Find the icon for the printer you originally installed.
   A status message of offline or printer offline displays on the computer, and the printer does not print.
4. Right-click the icon for the default printer, and then select See what's printing.
   A status message of offline or printer offline displays on the computer, and the printer does not print.
5. Click Printer. If a checkmark displays next to Pause Printing and Use Printer Offline, click each item to remove the checkmark.
   A status message of offline or printer offline displays on the computer, and the printer does not print.
6. Try to print.
   A status message of offline or printer offline displays on the computer, and the printer does not print.

Step 2: Reset the print environment

Resetting the printer can help restore a connection to the computer.

1. Turn the printer off, wait about 10 seconds, and then disconnect the printer power cord from the printer.
2. Turn off the computer or device that you are trying to print from.
3. Connect the printer power cord to the printer, and then turn on the printer if it does not automatically power on.
4. If your printer uses a wireless connection, restart the router:
   1. Disconnect the power cord from your wireless router. Internet service will be interrupted while the router is not in service.
   2. Wait 10 seconds, and then reconnect the power cord to the router.
   3. Wait for the router’s network activity light to light.
   4. Press the wireless button or wireless control panel icon on the printer to turn the wireless connection off, and then on.
   5. Wait for the printer to reconnect to your router.
5. Turn on the computer.
6. Try to print.
   1. If you can print, you are done.
   2. If the printer cannot print and remains offline, continue to the next step.

Step 3: Set the default printer

The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use.

1. Search Windows for devices, and then click Devices and Printers from the list of results in Settings.
2. Right-click the name of the HP printer that is active (not grayed out), and then select Set as Default Printer.
   
3. Try to print.
   • If you can print, you are done.

   Please give a Kudos if the steps helps in your troubleshooting. Thank you