PRINTER OFFLINE

[Hobbes1953]

HP 2723E PRINTER OFFLINE. SPENT 1.5 HOURS WITH HP TO NO AVAIL.

[zoey7886]

@Hobbes1953, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an HP Printer Offline Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP printer, such as the HP 2723e, is showing as offline, follow these steps to troubleshoot and resolve the issue:

Restart Devices:

• Turn off the printer, computer or mobile device. Unplug the printer's power cord for at least 30 seconds, and then plug it back in and turn on the devices.
• Restart your router if you're using a network printer.

Check the Network Connection:

• Ensure the printer is connected to the same network as your computer. The Wireless light on the printer should be solid blue if connected properly.
• On your computer or mobile device, confirm it is connected to the correct network.

Check Wi-Fi and Ethernet Connections:

• Move the printer closer to the router to ensure a strong Wi-Fi signal.
• If connected via Ethernet, verify the cable is securely connected and undamaged. Ensure the Ethernet port lights are indicating a stable connection.

For USB Connection:

• Ensure the USB cable is directly connected to the computer, is less than 3 meters (9.8 feet) long, and is undamaged.

Run Diagnose & Fix Tool by HP for Windows/macOS:

• Download and open the HP Smart app. Use the 'Diagnose & Fix' feature to automatically troubleshoot issues.

Update Printer Firmware:

• Go to the printer control panel or the HP website to download the latest firmware updates and install them.

Reset Print System (macOS only):

• Go to Printers & Scanners, right-click your printer name, and select Reset printing system. This will remove all printers and you will need to re-add the HP 2723e.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,