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Locked

‎12-02-2021 04:01 AM

HP Recommended
Product: HP LASER JET PRO M15A

MY PRINTER STUCK ON IDLE MODE DONT PRINT ANY THING WHEN I GIVE HIM JOB SAYS DONE BUT DONT PRINT ANY THING .. STUCK ON IDLE MODE GREEN ICON .. HOW CAN I SOLVE THIS 

Category:
2 people had the same question
4 REPLIES 4

‎01-13-2022 01:37 PM

HP Recommended

What an incredible time suck! I have two HP Printers both are on Idle. How to get them off IDLE MODE!!

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‎01-16-2022 07:54 AM

HP Recommended

Hi @mslocum,

 

I'd like to help!

 

I understand the printer is in an idle mode.

 

To assist better -

  1.  May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  2. What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?
  3. How is the printer connected to the device USB or wireless? 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

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‎01-16-2022 03:28 PM

HP Recommended

Jay_G24 Thank you for the response!

 

Well, after some more time noodling around with it I got them to work!! Don't ask me what I did. When  I first called HP they told me both my printers were obsolete I have a 3055 LaserJet, and an HP 8100. I told the women how is this possible to have both printers obsolete?  She told me it's due to my operating system MAC Os Monterey. Not good information. 

But anyway, thanks very much for the offer to help!

Mark

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‎01-17-2022 03:52 AM

HP Recommended

I am glad you were able to resolve the printer issue.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

1 person found this reply helpful
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