PRINTER WON'T POWER ON

[Abbie9]

Our printer will not power on. It is about 2 years old. We moved it to a different room and have not gotten it to 'power on' permanently since. It has powered off and on and now is completely quiet. We are connected wirelessly, I have tried a USB. I have disconnected power cords, checked the power supply, I'm not using a power strip to check it. I have checked the outlet with another appliance to be sure the outlet is working properly. Any other thoughts or ideas to try? We do not live near an HP service area.

[Kumar0307]

@Abbie9, Welcome to the HP Support Community!

I understand the printer is not powering on. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Check the power connections. Perform the steps mentioned in this document - HP printer does not turn on

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!