PUP

[Manteca]

I recently installed my software for my HP ENVYe and believe by mistake I installed

Driversupport by mistake.  First, my driver was uninstalled and now I get unwanted printing.

Help.  Maybe PUP, or malware.

[Raj_05]

Hi @Manteca,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you may have inadvertently installed unwanted software, and now you're experiencing issues with your printer and possibly unwanted printing. Here's what you can try to resolve the issue.

• Uninstall Driver Support: If you believe Driver Support is causing the problem, the first step is to uninstall it from your system. You can do this by going to the Control Panel on Windows or using the "Add or Remove Programs" feature to find and uninstall Driver Support.
• Reinstall Printer Drivers: Since your printer driver was uninstalled, you'll need to reinstall it to regain printing functionality. You can usually find the necessary drivers on the HP website. Go to the HP support page, enter your printer model, and download the latest drivers for your operating system. Follow the instructions to install the drivers.
• Check Printer Settings: After reinstalling the drivers, check your printer settings to ensure everything is configured correctly. Make sure the correct printer is selected as the default printer and check for any print jobs stuck in the queue.
• Scan for Malware: Sometimes unwanted software like Driver Support can come bundled with malware or adware. It's a good idea to run a thorough scan of your computer using reputable antivirus or antimalware software to make sure there are no other unwanted programs causing issues.
• Restore System: If you're still having problems after uninstalling Driver Support and reinstalling the printer drivers, you might consider restoring your system to a point before you installed the software. Windows has a built-in feature called System Restore that allows you to roll back your system to a previous state. You can access this feature by searching for "System Restore" in the Windows search bar and following the prompts to restore your system to an earlier date.

By following these steps, you should be able to resolve the issue with your printer and unwanted printing caused by the installation of Driver Support.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support