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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ebbajohn
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Message 1 of 2
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Page pinting short in length

HP Recommended
HP ENVY 5540
Microsoft Windows 10 (64-bit)

For the last 12 months I have successfully printed a black overprint onto a pre-printed A4 sheet of perforated & coloured membership cards.

Now, when I print the black text overprint, the page prints too short in length resulting in the text printing over the perforations and not fitting to the coloured sections. When I bring up the page image prior to printing everything fits the page but when printed the text has shrunk in length.

 

Please help!

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ebbajohn

 

Welcome to the HP support community.

 

I understand that the printouts are shrunk, I am glad to assist you.

This seems to be a driver issue, I am glad to assist you.

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app 

Click here to download.

 

Update the printer firmware to install the latest updates

Click here for steps.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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