Paper Size Changes from Statement to Letter When I hit PRINT

[SummerLoverNCM]

I am trying to create a personal password book. I can set up the doc in Excel, merge it to Publisher using 8.5" x 5.5" paper (sometimes known as Statement)  and everything goes great until I hit Multiple Pages Per Sheet".  Then the paper size changes to letter. I have set the printer on Statement/ Protrait, I have the document in Publisher set to Statement/Portrait. When I am ready to print, the statement size is shown as unusable. At this point I go into printer properities, change the paper/quality to  statement and the layout to portrait. When I return to the print screen, the statement size is there but as soon as I change the layout to "multiple pages per sheet" it reverts to letter size paper. I have printed my origian book this was before with 3 entries per page so I know it "could" be done in the past. Please Help!

[Dragon-Fur]

@SummerLoverNCM 

If you are convinced the setup is correct -

If you have not done so,

Make sure the paper type and size set in the Printer Tray and Paper agree with the settings in your job configuration.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

EWS_9135_Tray_and_Paper_2

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP OfficeJet Pro 8710 All-in-One Printer series  

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