Paper sizing

[Help170]

Hi, can anyone tell me in simple terms how to change the size of paper,as at the moment it says I'm using paper that is not compatible with office jet, and I'm using A4 paper.

[NC77]

Install paper in tray.   A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type or size, or retain the setting if you have replaced what was previously loaded.  Make sure that this setting matches your media size.

[Dragon-Fur]

@Help170 

Welcome to the HP Community --

Windows >> Paper Size & Type can be set / selected in the software or application you are using.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Example - Tray and paper

Note:  Tray(s) , options , and paper sizes / type differ by printer model

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

Additional Information - Ignore if not not needed, if confusing, or if not relevant...

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Note

Depending on the printer model, the Printer Control Panel might (also) provide access to Paper Size / Type settings after the paper is loaded into the appropriate printer intake tray.

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally place limitations on the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

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If you have not done so,

Check / Adjust the paper setting on the printer

Reminder

HP Smart Mobile requires that the paper size / type be adjusted before the content is opened to be printed.

Reference

Open > Printer Product Home

Select printer model

Open Category Manuals > Find and open User Guide 

Find and read the instructions for “Load Paper” or “Load Media” (wording varies)

Reload paper

Open printer drawer > Lift paper from the tray > Replace paper > Wait a few seconds > Close the Tray

Next,

Immediately check the printer control panel for a message to adjust / set the paper size / type

OR

Use the Embedded Web Server (EWS) to check / adjust the paper size / type - Tray and Paper

Selecting Paper Types in EWS

Paper type selections available in EWS -- and at the printer when that printer includes a text-input capable Printer Control Panel -- are different from the paper type selections found in the application / software used to configure the print job.

Select a paper type in Tray and Paper that -- as close as possible -- matches the paper type you are using and is selected in the printer software / application you are using to open, view, configure, and submit the job to the printer.

For example, (if) using

Brochure or Professional paper - matte, select (in EWS):   Specialty Paper - Matte

HP Card paper or Index Paper, if available, select (in EWS):   Plain Paper, Thick  OR  Specialty Paper - Matte

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Notes – Paper Types

Depending on the printer model, Photo paper might be supported to 250 gsm, or, if specified, to 280 or 300 gsm.

For example, HP Advanced Photo paper is 250 gsm.

Do not select Photo paper if you are actually using a different paper type.

Do not attempt to use 300 gsm photo paper in a printer that does not support paper in that weight class.

Index card paper is an ISO paper type. On a printer that supports “card paper”, HP Card paper -- unless otherwise specified -- is defined as Card / Index paper and is generally supported to 200 gsm. 

If “card” paper is not listed in the Specifications, paper in this weight class might NOT be supported.

Brochure and Professional paper are typically the same weight.  Brochure paper comes in two print surfaces:  Matte and Glossy.  HP Brochure / Professional papers are 180 gsm in weight.

If the “heavy” paper type is generally supported but is not listed in the job configuration Properties, select the closer alternative: For example, in Properties > select “Brochure” / “Professional”.

Plain Paper is typically defined as standard office paper at 16-24 lb in weight.

References / Resources 

 Product Specifications for the HP OfficeJet 6950 All-in-One Printer (P4C78A)

Section Paper Handling

User Guide

Pages 13-14

Pay attention to Step 6

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