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‎09-18-2018 10:33 PM

HP Recommended
Product: HP 6700
Operating System: Microsoft Windows 10 (64-bit)

My cable company installed a new router, with 2.4 and 5.0 ghz.  The SSID was changed for the 5.0 ghz but kept the same for the 2.4 ghz.  The password was kept the same for both the 2.4 and 5.0ghz.   Now my computer cannot finf the printer. I can install the printer manually or through a USB wire. But the printer is always saying incorrect password when I try to run the wireless setup wizard.  The printer can find the 2.4ghz SSID - but like I said it wont accept the password. I've tried everything, dleteing and installing, running all kinds of wizards from HP.  All my other devices connect with the new router no problem. But not the printer. I am stumped. Can anybody solve this mystery?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2018 10:46 AM - last edited on ‎08-20-2024 12:17 PM by Retired

HP Recommended

@akommers,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

If you are using a wireless router, check your router’s documentation or support site to make sure it meets the following requirements:

  • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

try connecting to the network.

 

If the issue persists, Click on this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16 and update the firmware for the printer.

 

Restart the printer and try to connect.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-20-2018 10:46 AM - last edited on ‎08-20-2024 12:17 PM by Retired

HP Recommended

@akommers,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

If you are using a wireless router, check your router’s documentation or support site to make sure it meets the following requirements:

  • Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

try connecting to the network.

 

If the issue persists, Click on this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16 and update the firmware for the printer.

 

Restart the printer and try to connect.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎09-20-2018 12:37 PM

HP Recommended

Updating the firmware sloved the issue. Thank you!

Was this reply helpful? Yes No

‎09-20-2018 02:22 PM

HP Recommended

@akommers,

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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