Password for initial setup to connect to WiFi

[Kim888]

Hi, I’m trying to set up my printer and connect it to the WiFi. 

I’m using an iPhone. the app tells me to go to WiFi And select HP deskjet which I did. It then asks for a WiFi password. I tried my WiFi password and this doesn’t work and no password is shown on any of the printer instructions or app. Has anyone had a similar issue or know where to find the password? 

many thanks 

[TEJ1602 · Accepted solution]

@Kim888, Welcome to HP Support Community!

As per the description provided by you, I see that you're trying to use the WiFi Direct option to configure the printer. Follow the steps below to continue printing-

The following steps temporarily disconnect your Apple device from the Internet. If you are printing web-based content such as emails, webpages, or cloud-based documents, open them before proceeding.

1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

2. On your Apple iOS device, tap Settings, and then tap Wi-Fi.

3. Under the Choose a network menu, select your printer with DIRECT in the name.

4. If prompted for a password, type 12345678. This is the default password to log in.

5. Open the document, photo, email, or webpage you want to print, and then tap the Share icon  or  .

6. Tap Print or the Print icon  to open Printer Options.

7. Tap Select Printer to select your printer.

If you'd like to connect the printer to network so that you can print from other devices, you can refer to the steps from the document Connect to a Wireless HP Printer. Once the printer is configured, follow the steps from the document HP Printers - Printing from an iPhone, iPad, or iPod Touch.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Scubaguy001]

I am having the exact same issue with the Envoy 4500.  Anyone know the password for that printer because 12345678 does not work

[Kim888]

Hi 

so the 12345678 worked on Apple devices but no others. I’ve had no help from HP on this. If I find an answer I will let you know. 

sorry this isn’t more useful