Photosmart 5520 Drivers Unavailable?

[JulieH2]

I am having some issues with my Photosmart 5520 printer not printing black. Upon running the Print & Scan Doctor I was able to identify that my drivers are outdated. Unfortunately when I go to the drivers downloads page https://support.hp.com/ca-en/drivers/selfservice/hp-photosmart-5520-e-all-in-one-printer-series/5157... I get the following error message: "We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again."

I verified on HP's website, the Photosmart 5520 is Windows 10 supported. Why are there no drivers being returned?

[sandytechy20]

@JulieH2

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Gooomer]

Try this link

https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-photosmart-5520-e-all-in-one-printer-s...