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‎07-15-2019 07:51 AM

HP Recommended
Product: HP photosmart 7520
Operating System: macOS 10.14 Mojave

The printer suddenly started showing the message " There is  problem with the printer. Turn the printer off, then on".  all lights are flashing.  when I turn off normally, it automatically reboots and has the same message.  There is a blue screen with the code  B8BD3428 that flashes briefly before the messages come up.  

 

I have tried all the restart techniques recommended.  fully unplugging power cable and letting it sit for more than 10 mins.  I remove and reinstalled the ink cartridges.  

 

the printer is on a WiFi network.  I cannot do anything when this messes comes on other than restart. 

 

thanks for any suggestions

1 REPLY 1

‎07-17-2019 08:55 AM

HP Recommended

@Vijay25, Welcome to HP Support Community!

 

Appreciate the efforts you took to resolve the issue.

 

If you have followed the steps on this document and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your computer. 

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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