Photosmart 7520 " There is a problem with the printer, then on"

[Vijay25]

The printer suddenly started showing the message " There is  problem with the printer. Turn the printer off, then on".  all lights are flashing.  when I turn off normally, it automatically reboots and has the same message.  There is a blue screen with the code  B8BD3428 that flashes briefly before the messages come up.  

I have tried all the restart techniques recommended.  fully unplugging power cable and letting it sit for more than 10 mins.  I remove and reinstalled the ink cartridges.  

the printer is on a WiFi network.  I cannot do anything when this messes comes on other than restart. 

thanks for any suggestions

[TEJ1602]

@Vijay25, Welcome to HP Support Community!

Appreciate the efforts you took to resolve the issue.

If you have followed the steps on this document and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your computer. 

Have a great day!  

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