• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-20-2021 04:51 PM - last edited on ‎07-14-2021 05:14 PM by Retired

HP Recommended
Product: HP Photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

I have moved from Belgium to the USA. I need to do a regional reset so that my printer (HP Photosmart 7520) will accept HP 564 ink cartridges instead of 364. I contacted Facebook Support, they gave me codes but it says Device reset error.

Category:
4 REPLIES 4

‎01-20-2021 10:37 PM

HP Recommended

@rossyta 

 

Please use the following guide


             https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-21-2021 05:44 AM

HP Recommended

As I said, I already contacted HP Facebook Support, they send me the codes and it shows error message. I tried to find a phone number to call but it is impossible and the Virtual Support doesn´t help.

Was this reply helpful? Yes No

‎01-21-2021 08:27 AM

HP Recommended

@rossyta 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

The Community does not have direct access to HP support.

Try a Facebook again?

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎01-21-2021 03:57 PM

HP Recommended

I did. No answer. It is a veeery slow support. Does anyone know a faster solution?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.