Photosmart 8150 installs as "Unspecified"

[jrc0109]

I have never been able to print to my Photosmart 8150 printer since I connected it to my Dell Wiindows 10 computer. I've followed all the instructions, used the lated HP Print and Scan Doctor downloaded program. It never finds it. in "Printers and devices" it shows up in the  Unspecifed  section as Phoptsmart 8100 series. 

Any help would be grately appreciated. I have several ink cartridges i would like to use before they dry up.

[Betty0610]

@jrc0109

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Let's try to do a root uninstall and reinstall the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[john0109]

Thank you very much. Just one question before I do as you suggest. I also have an old HP1209  All in one  printer that is working fine. If I follow your procedure, will I also be deleting its drivers and its software?

[Raj1788]

@jrc0109

Under print services make sure you just select the printer needs to be uninstalled.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[jrcc0109]

I still need additionalhelp. I've posted here twice withan uploaded photo, however, each time I come back, I do not see my latest post. Am I doing something wrong?

[jrc0109]

This is the third time I amm trying to get additioanl assistance. I do not know if I can delete all the floders/files without messing up my installed and working HP1209, Should I delete all these folders/files?Thanks for the help.

[Raj1788]

@jrc0109

Appreciate all your time and efforts,

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!