• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
macOS 11.0 Big Sur

Since I did upgrade to OS Big Sur 11.5.1. and probably even at last upgrade the printer and scanner have stopped working and I can't find any way to access the software  - I have searched all over the HP site and internet.  Any ideas please?  Or am I literally going to have to chuck a perfectly good printer away?

1 REPLY 1
HP Recommended

@VicenteSG, Welcome to the HP Support Community! I’m here to help.

 

This printer is not AirPrint compatible and has no printer driver available on the HP Support site to work on macOS 11 due to its age.

This printer does not support the HP Smart app too on a Mac.

 

For more info on this issue, refer to this document. 

 

However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

 

NOTE: Gutenprint drivers are not supported by HP or Apple.

 

You may also check this post by a community expert addressing such issues. This might help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.