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‎06-17-2020 10:26 AM

HP Recommended

I have an older HP Photosmart D7260 Printer, but it is new never been used. The printer setup cartridges have expired. Is there a way to setup the printer without these cartridges or a way to get new ones so that the printer can be setup.

5 REPLIES 5

‎06-17-2020 10:36 AM

HP Recommended

Hi,

 

Cartridges for your printer can be purchased from link below.

 

https://store.hp.com/us/en/cat/ink--toner---paper

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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‎06-17-2020 10:40 AM

HP Recommended

Yes, I saw the cartridges for sale on the site. However, the printer can not be setup because it is asking for the setup cartridges and they have expired. Is there a way to bypass this and set the printer up without them?

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‎06-17-2020 12:50 PM

HP Recommended

@ads4090

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-SETUP cartridges. 

 

Let me know if you have any other questions 🙂 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎06-17-2020 04:14 PM - edited ‎06-17-2020 04:19 PM

HP Recommended

@echo_lake

 

The printer has never been used so I would think that it hasn't been initialized yet so wouldn't I still need the setup cartridges? The printer has never been used or installed on any computer.

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‎06-18-2020 12:31 PM

HP Recommended

@ads4090

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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