Please Help with Macbook + HP Smart Tank 520 All-in-One Color Printer

[LuizGeraldo]

Hello,

My name is Luiz, and I am writing to request assistance. I recently purchased a Smart Tank 520 All-in-One Color Printer, but I am unable to connect it to my MacBook. I tried everything I could find online, including the following video that was suggested by an HP employee in another discussion. Could someone please shed some light on this issue?

https://www.youtube.com/watch?v=HUIjLj03ouQ&ab_channel=PrinterGuruji

[A_Gayathri]

Hi @LuizGeraldo,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to connect your HP Smart Tank 520 printer to your MacBook. Let's troubleshoot the issue step by step.

1. Confirm Compatibility

• Ensure your MacBook is running a macOS version compatible with the HP Smart Tank 520. Check the printer's documentation or HP's website for compatibility details.

2. Download HP Smart HP printer setup (HP Smart app)

• Install the latest version of the HP Smart app for macOS from HP's official website.

3. Check Wi-Fi Connection

• Ensure both your MacBook and the printer are connected to the same Wi-Fi network.
• If the printer isn't connected to Wi-Fi, follow these steps to reconnect:
  1. On the printer, press and hold the Wireless button until the wireless light starts blinking.
  2. Open the HP Smart app on your MacBook.
  3. Select Set up a new printer and follow the on-screen instructions.

4. Reset Printer Network Settings

• If the printer was previously connected to a different network, reset its network settings:
  • Press and hold the Wireless button and the Cancel button on the printer for 5 seconds.
  • The printer will restart, and the wireless light will start blinking.

5. Use USB Setup (Optional) HP printer setup (USB cable)

• If the Wi-Fi setup isn't working, try connecting the printer to your MacBook via a USB cable and set it up:
  1. Connect the printer to your MacBook using a USB cable.
  2. Open System Preferences > Printers & Scanners.
  3. Click the "+" icon and select your printer from the list.

6. Check Printer Firmware and Drivers Update the firmware on an HP printer

• Ensure the printer firmware is up-to-date. You can update it through the HP Smart app or by downloading the firmware from HP's website.
• Confirm that you have the correct drivers installed. Visit the printer's support page to download the latest drivers.

7. MacBook Firewall and Permissions

• Ensure your MacBook's firewall or security settings aren’t blocking printer connections:
  • Go to System Preferences > Security & Privacy > Firewall and temporarily disable it to test the connection.

Refer to this document: HP Smart Tank 520 All-in-One series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LuizGeraldo]

Hello! Thank you for your reply. Unfortunately, I have already tried all of these options without success. I tested the printer with a Windows laptop, and it worked perfectly.

I am really frustrated with this situation.

[A_Gayathri]

Hi @LuizGeraldo ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!