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‎10-18-2022 08:08 PM - last edited on ‎10-19-2022 10:25 AM by Retired

HP Recommended
Product: HP Deskjet 3755
Operating System: macOS 12.0 Monterey

Hello,

 

After days searching on Google, I am still unable to fully use my printer.  I need to reset the "administrator password" for the printer because I purchased the printer from somebody on Facebook Marketplace. I asked them for the password, but they don't remember using one. I am unable to complete the setup process via the HP Smart app (no idea if I'm using the 2.4Ghz band and I don't know how to check, but I'm sure it won't matter without this *** password). I've tried printing the information page, but it doesn't show the password because I'm not connected via WiFi and I can't connect via WiFi because I don't have the password!

 

I can use the printer when I connect it via USB, but I can't change any of the setting (ie: the language, which is currently set to French). I'm seriously losing my mind over here. Usually I'm pretty decent at figuring out tech stuff on my own, but this one has truly got me stumped. I'd really prefer to do a hard FACTORY RESET of the 3755 and start fresh. Thank you.

Category:
1 REPLY 1

‎10-19-2022 10:58 PM

HP Recommended

Hi @northnat93 ,

 

Please follow steps from next video:

https://www.youtube.com/watch?v=O_H8Imn6Z2Q&ab_channel=CopyPrintScan

 

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

 

Best regards, 

ferRX

dodecaedron

.
@ferRX / I am a volunteer posting answers on my own time.
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