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Message 1 of 2
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Flag Post

Please provide instructions on factory reset for Laserjet M102w - need to start over.

HP Recommended
Laserjet M102w
macOS 10.15 Catalina

Hello.  I have tried other solutions, but want to now reset this device to factory defaults.  I do not remember username and password, sorry.  May I please have reset instructions?  I own this printer, and it is still under warranty.  Thank you.  

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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@MorePrintPlease

 

Welcome to the HP Support Community.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 


I am an HP Employee

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