Please recode to make HP work again.

[bobada]

HP printers used to be easy to use.  HP Smart was the first degradation.  That went away.  Now I must use Windows Scan.  

Windows Scan won't save scans in pdf and it won't let me add additional scans to the same scan.  Every page scanned is a new file.  

 Please go back to old HP dialogue boxes.

[Garp_senchau · Accepted solution]

@bobada, Welcome to HP Support Community,

Thank you for posting your query regarding scanning issue. I’m here to help by guiding you through steps to resolve this issue

I suggest you update the printer firmware to the latest version and have the latest version of the HP Smart app aswell.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Next i suggest you refer to these guides for further troubleshooting and changing the configuration:

HP Printers - Scan Multiple Pages into a Single PDF File | HP® Support

HP printers - Scan with HP Scan and Capture (Windows) | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,