Plugplay Error on HP Deskjet 2810e

[BogKid]

I've been trying to complete my printer setup and install all of the drivers for an HP Deskjet 2810e on Windows 11 Pro.  I can download and initiate the installation process but at the very end of the installation, I am greeted with the following error:

Please help me, folks. I feel like my job is on the line. 

I've reset the router.

Reset the printer 

Tried installing it on multiple computers (all with the same error message) 

Downloaded and deleted The HP Smart App (multiple times)

I've disabled wi-fi direct through the printer IP address in hopes of removing computers from the wifi network. That didn't work...

One of my colleagues says it concerns the WPS setting on one of the boss' phones?

I'm hoping it's just a simple fix but I've been at this on and off for the last 2 weeks. 

Beers on me if you can help a fellow brother out. 

Cheers xxxx

System specs:

OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
OS Manufacturer Microsoft Corporation
System Manufacturer SAMSUNG ELECTRONICS CO., LTD.
System Model Galaxy Book2 Go 5G
System Type ARM64-based PC
System SKU GALAXY A5A5-PAKR
Processor Snapdragon(TM) 7cPlus Gen 3 @ 2.40 GHz, 2400 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date SAMSUNG ELECTRONICS CO., LTD. P00AKR.026.221229.WY.1140, 29/12/2022

[Irfan_06]

Hi @BogKid,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support